Welcome to TheSurveyPartner. Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including our survey platform, APIs, research tools, and websites.

1. Who We Are

TheSurveyPartner is a market research and survey technology company offering online survey panels, automated APIs, and AI-powered analytics. We empower organizations to collect, process, and understand data ethically and efficiently.

2. Information We Collect

a. Survey Participants

• Personal information (name, email, phone – only when required for rewards)
• Demographic data (age, gender, location)
• Survey responses and engagement data
• Device and browser information, IP address
• Consent timestamps and participation history

b. Clients and Partners

• Business contact details and organization name
• Billing and communication records
• Project, contract, and usage metadata

c. API Users & Developers

• API keys, client IDs, and access tokens
• Request metadata (IP, timestamps)
• Usage statistics and security logs

d. Website Visitors

• Page visits and referral sources
• Cookies, device type, and browser identifiers
• Information submitted via forms or contact pages

3. How We Use Information

• To manage and conduct surveys
• To provide anonymized research insights to clients
• To personalize user experience and improve services
• To ensure security and prevent misuse
• To manage API access and integrations
• To comply with contractual and legal obligations

4. Cookies

We use cookies to maintain login sessions, track analytics, and improve functionality. You can manage cookies in your browser settings or via our consent banner.

5. Legal Basis for Processing

• Consent – for survey participation and analytics
• Contractual necessity – for client and partner services
• Legitimate interest – for platform security and improvement
• Legal obligation – when required by law

6. Data Sharing & Disclosure

We do not sell personal information. Data may be shared only with:

• Authorized service providers (hosting, analytics, or support)
• Clients (only aggregated or anonymized results)
• Regulatory bodies, when legally required

7. Data Security & Storage

• All platforms use HTTPS and SSL encryption
• Data is encrypted in transit and at rest
• Access is limited to authorized personnel
• Regular backups and audits are performed

8. Compliance (GDPR, CCPA, DPDP)

• Compliant with global data protection standards
• Cross-border transfers via Standard Contractual Clauses
• Consent tracking and withdrawal options
• Transparency in data handling and retention

9. Your Rights

• Access or correct your data
• Withdraw consent or object to processing
• Request deletion or restriction of your data
• File a complaint with a data authority

Contact us at privacy@thesurveypartner.com to exercise your rights.

10. API Usage Policy

• API credentials must remain confidential
• No scraping, unauthorized access, or misuse
• API requests are logged for security purposes
• Misuse may lead to access suspension

11. Data Retention

• Survey data: up to 3 years (aggregated/anonymized)
• Client records: up to 5 years from last transaction
• API logs: 12 months
• Analytics: stored anonymously by third parties

12. Mobile App Privacy

Our mobile app (launching August 2025) will follow this same policy. A separate mobile-specific privacy policy will be published before release.

13. Security & SSL Integrity

• All services run over HTTPS with valid SSL
• Tested for performance and accessibility
• Privacy link available on all site footers

14. Contact Information

Data Protection Officer (DPO)
📧 info@thesurveypartner.com
🌐 https://thesurveypartner.com

15. Updates to This Policy

We may revise this policy periodically. The latest version will always be available at:
👉 https://thesurveypartner.com/privacy-policy